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Getting Started with teammed.com.au

Discover more about our online
customer portal

Getting Started

  • Logging in

    Firstly you will need to be a customer with an account and as well as an online account login and password. 

    To login head to the login page. 
    Enter your Team Medical Online Account username and password then click submit. It's that easy.

    If you are a Team Medical, BP Medical, Alpha Medical, Pharmavax or Podsmedical Customer :
    If you are not a Team Medical, BP Medical, Alpha Medical, Pharmavax or Podsmedical Customer you can:
    • If you are a healthcare professional, company or facility or organisation register to open an account by completing our Online Account Application Form or download a hardcopy version
    • If you are a member of the public looking to purchase for personal use, please visit our little sister hellomedical.au and set up an easy online account there 
  • My Account Dashboard

    Your Account Dashboard will be the first thing you see once logged in. It's the hub for all things related to your account including:
    • Order Forms
    • Purchase History
    • Invoice & Credit Notes
    • Statements
    • Online Payments
    • Orders Status and Tracking
    • Back Orders

    It will also display additional information such as your addresses and account balances. If you need to update your details at any stage, click on the update account details button located at the bottom of the page. 

    You can return to your my account dashboard at any stage by clicking on the My Account option on the main menu. 

Viewing and Ordering Products

  • Finding Products

    The easiest way to find products is by using the search bar at the top of the page. 

    You can also browse our product range under the shop option on the main menu

    Note: Some products can only be seen once you are logged in. We recommend making logging in the first step when visiting our website. 

    If you can't find a product give us a call on 1300 22 44 50, if you don't have it we can likely source it for you or offer a suitable alternative. 
  • Adding products to the cart

    Enter the quantity you wish to purchase into the box(field) next to the add button, then click on the add button

    You can add products to the cart from any product list page, product page, order forms or from your purchase history. 
  • Order Forms

    Order forms are a great way to centralise the products you purchase into one easy-to-use form.

    To find your order forms click on the Order Forms option on the Main Menu or from your My Account Menu.

    You can create as many forms as you need for your practice, for example, you could make a washroom or treatment room order form. 

    Click here to learn how to create and manage order forms. 
  • Purchase History

    View your recent purchase history by selecting Purchase History from the My Account menu. 

    The purchase history page will show all the products you have purchased in the last 12 months. For products purchased in the last 6 months, the quantity purchased per month will also be displayed. 

    There are a few functions you may find helpful on this page: 
    • Purchase History Search: Under the Purchase History header, you will find a search bar, use this bar to exclusively search your purchase history
    • Purchase History Download: on the top right of the page you will find an Export to CSV button, click on this to generate a CSV file that mirrors the information on the page
    • Add to cart: Find the product you wish to purchase, on the right you will a qty column, enter the quantity you wish to purchase then click on the add button to add to your shopping cart

Completing your Order

  • Shopping Cart

    You can view your shopping cart at any stage. Simply click on the My Cart Button located on the top right above the menu bar.

    Removing products from your cart
    To completely remove products from your shopping cart, find the product in the shopping cart table, then click on the remove hyperlink on the right. 

    Updating products quantities
    To update product quantities, find the product in the shopping cart table, type the new quantity you wish to order in the qty field. Then hit the update quantities button at the bottom of the page.
  • Using Vouchers

    Click on the My Cart Button located on the top right above the menu bar.
    You'll find the voucher section underneath the order totals. 
    Enter your Voucher Code/ID/Number into the Voucher ID field. Then click on the Add Voucher Button. 

    If your order doesn't qualify for the voucher offer, you will see a yellow error message near the top of the page. 
  • Checking Out

    The checkout process is similar to most online stores. 

    From the View Cart Page click on the Checkout Button on the bottom right of the page. 

    On the next page, complete the checkout details e.g. contact name, and purchase order number. Then hit the next button.  There is also a comments box on this page, put any information we should know about this order or delivery here e.g. urgent, closed Monday XX/XX/XX, open 7:30am-4pm, deliver to loading dock. 

    On the next page, tick the box to confirm you agree to the Terms & Conditions and Privacy Policy.  

    When you're ready click on the submit order button. 

    Tip: Double-check your delivery address, products and order volumes before hitting the submit order button.

Tracking Orders and Back Orders

  • Tracking Orders

    To track your orders from the My Account Menu click on the Recent/Track Order option or click on the Order Status and Tracking option from the My Account Dashboard. 

    A table with your most recently invoiced orders will be displayed. 
    To view more detail on your order click on the hyperlinked order number. To track your delivery click on the hyperlinked consignment/label number located in the consignment/label column.

  • Back Orders

    To view your back orders click on the Back Orders option from the My Account Dashboard or My Account Menu. 

    A table with the products you have on back order will be displayed. 

    The ETA for when your product will be delivered is displayed in the E.T.A. column.  

    If any of your backorders are urgent, please call our customer service on 1300 22 44 50 as there may be an alternative available.

Payments, Invoices and Statements

  • Viewing Invoices and Credit Notes

    From the My Account Dashboard or Menu select the Statements/Credit Notes Option. 

    You will see a table that lists all of your invoices. 

    To download an invoice click on the hyperlinked statement number on the left or the pdf icon on the right of the table. 

    Tip: in the consignment column you can click on a hyperlink to track your order.
  • viewing statements

    From the My Account Dashboard or Menu select the Statements Option. 
    You will see a table that lists all of your statements.
    To download your most recent statement click on the orange button at the top of the page. 

    To download any other previous statements click on the hyperlinked statement number on the left or the pdf icon on the right of the table. 
  • Making Online Payments

    From the My Account Dashboard or Menu select the Online Payment option. 
    You will see a list of invoice(s) requiring payment. 
    To select the invoice(s) you wish to pay, check the boxes on the right to pay the total amount outstanding for an invoice.
    Note: You can pay multiple invoices at once by checking multiple boxes before proceeding to the next page.
    Once you have selected all the invoices you wish to pay, click on Continue to Payment. Your selections will display in a summary table on the next page
    Follow the prompts to complete the payment online with your credit card.

    We accept MasterCard, Visa and American Express with no additional surcharges.

Help Videos

An introduction to the Team Medical Website

How to make a payment online

How to manage online order forms

Viewing invoices and credit notes online

How to track your orders

Let us help you