FREQUENTLY ASKED QUESTIONS
PLACING AN ORDER
- Order Templates: You can create order templates for commonly purchased items. This allows you to quickly add these items to your cart when needed, making the reordering process more efficient.
- Purchase History: Your purchase history is available for your reference. You can easily identify and reorder items you have purchased in the past, simplifying the process of restocking essential products.
- View Recent Invoice: You can view a recent invoice and add the items from that invoice directly to your cart for checkout. This provides a straightforward way to replicate previous orders.
While we may not offer scheduled regular orders, these features are designed to make it easier for you to reorder items you’ve purchased recently or frequently.
If not suitable alternative is available, the item will be placed on backorder. This means the product will be reserved for you and shipped as soon as it’s back in stock.
You can easily track your backorders and their estimated time of arrival (ETA) by clicking on the “Backorders” option in the “My Account” menu when logged in. This provides you with visibility into the status of your backordered items for your convenience.
DELIVERY & RETURNS
Eligible standard orders over $250 (excl. GST) receive free delivery.
For orders under $250 (excl. GST), a handling charge of $15.00 + GST will be applied.
Non-metro, regional, and country areas:
Goods delivered outside the metro area, including backorders, will incur freight charges.
Heavy, large, or sensitive products:
For items such as furniture, autoclaves, equipment, and bulky products, shipping charges will be calculated and quoted based on their specific requirements.
Cold chain (Vaccine) deliveries:
All Cold chain orders are invoiced separately. Orders over $500 worth of cold chain products (excl. GST) qualify for free cold chain delivery. For orders under $500 (excl. GST), a handling charge of $25.00 + GST will be applied.
Please note that the definition of metro areas is determined by our freight companies, and some regional areas may be included. Shipping costs are subject to change based on the nature of the products and your location.
Alternatively, payment can be made via BPAY or EFT. These payments details are outlined in your invoices and statements.
All guest customers will be prompted to pay via credit card at the time of checkout.