FREQUENTLY ASKED QUESTIONS

PLACING AN ORDER

Do I need to have an account?
Can I place an order if I am not a medical professional?
Do you have minimum order values?
Can I schedule a regular order?
What happens if an item is not in stock?

DELIVERY & RETURNS

Where do you deliver?
What are the shipping costs?
Do you offer an express delivery service?
How can I return an item?
Can I collect from your warehouse?
When can I expect to receive my order once it is placed?
Where will my order be shipped from?

PRACTICE SERVICES

I am setting up a new practice - can you help me with an essential items list?
Can I have a full practice kit sent in one delivery?
What is the lead time for full practice orders?

ACCOUNTS

How can I pay my customer account?
How can I view my invoices, credit notes and statements?
How do I set up a customer account?


If you didn’t find an answer to your question here, please just call us any time on 1300 22 44 50

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