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Returns and Credit Requests

  • All returns for credit require a Return Goods Authorisation (RGA) number and prior approval from Team Medical Customer Service
  • All returns for credit claims must be made within 3 business days of receipt of goods.
  • Any product(s) for return must be unused, unopened and in original packaging. TMS will not accept a returned product(s) where the product(s) has been used, marked, taped, opened or otherwise tampered with by the customer.
  • Product(s) sourced specifically for a customer are not returnable unless they are faulty or the supplier agrees to accept the return
  • Under no circumstances will cold chain goods be accepted for return unless they are damaged, defective or incorrect. Short term expiry dates will be considered on a case by case basis. Short term is an expiry date no longer than 6 months from date of invoice.
  • TMS reserves the right to charge freight, handling and/or restocking fees on all returns.

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