Unfortunately, due to severe supply constraints, we are currently not accepting any more RAT (Rapid Antigen Test) orders from the General Public, from New Customers, or from Non-GP Customers. Our focus is to support our existing GP Customers – as frontline Healthcare workers. Stock will be allocated as available. Only existing GP account holders can still place RAT orders once logged in. We recommend checking our website weekly as this might change if additional stock becomes available. Thank you for your understanding. For Team Medical GP Customers, please continue to plan ahead as backorders are being processed as dedicated stock arrives. At this stage, we cannot accept new GP customer account requests for the sole purpose of purchasing Rapid Antigen Tests.

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Returns and Credit Requests

  • All returns for credit require a Return Goods Authorisation (RGA) number and prior approval from Team Medical Customer Service
  • All returns for credit claims must be made within 3 business days of receipt of goods.
  • Any product(s) for return must be unused, unopened and in original packaging. TMS will not accept a returned product(s) where the product(s) has been used, marked, taped, opened or otherwise tampered with by the customer.
  • Product(s) sourced specifically for a customer are not returnable unless they are faulty or the supplier agrees to accept the return
  • Under no circumstances will cold chain goods be accepted for return unless they are damaged, defective or incorrect. Short term expiry dates will be considered on a case by case basis. Short term is an expiry date no longer than 6 months from date of invoice.
  • Freight charges applied on the original invoice may not be credited.
  • TMS reserves the right to charge freight, handling and/or restocking fees on all returns.

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