Please be aware that we are experiencing unprecedented demand via phone and email due to the Coronavirus. This is resulting in longer than usual wait times on the phone and longer than usual wait times to respond to enquiries. We are increasing staff levels in an attempt to reduce wait times, however, delays are still longer than usual.
Please note that we can currently only accept orders and enquiries from existing customers or medical centres. For all other orders, we can only accept these via our guest checkout on this website. We apologise for any inconvenience this is causing and appreciate your patience in advance. We are still anticipating orders to be delivered in 1-4 business days.
All returns for credit require a Return Goods Authorisation (RGA) number and prior approval from Team Medical Customer Service
All returns for credit claims must be made within 3 business days of receipt of goods.
Any product(s) for return must be unused, unopened and in original packaging. TMS will not accept a returned product(s) where the product(s) has been used, marked, taped, opened or otherwise tampered with by the customer.
Product(s) sourced specifically for a customer are not returnable unless they are faulty or the supplier agrees to accept the return
Under no circumstances will cold chain goods be accepted for return unless they are damaged, defective or incorrect. Short term expiry dates will be considered on a case by case basis. Short term is an expiry date no longer than 6 months from date of invoice.
Freight charges applied on the original invoice may not be credited.
TMS reserves the right to charge freight, handling and/or restocking fees on all returns.