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COVID-19

Important information for customers

Product Shortages

Due to the unprecedented market demand caused by COVID-19, we are experiencing product shortages and supply constraints on the following products.

  • PPE including face masks, eye protection, gloves, gowns and aprons
  • Hand sanitiser and hand wash
  • Cleaning products including detergents, disinfectants and surface wipes
  • Paper and washroom products
  • Thermometers including some probe covers

We are working with suppliers to secure additional stock.  We are regularly contacting customers via email with supply updates please check your emails regularly.  We recommend flagging This email address is being protected from spambots. You need JavaScript enabled to view it. as a safe sender to ensure your receive all product updates.

Due to the range of stock constraints, we are experiencing an extraordinarily large amount of backorders. Unfortunately, it is no longer viable for us to process backorders with no additional charges. Moving forward, we will be introducing a $7.50+gst charge to cover additional handling costs. This is a temporary measure which we anticipate will be removed once stock supply returns to normal. We apologise for this inconvenience and appreciate your understanding of this change.

Please also note that any purchases made to hold additional stock/buying up, will not be refunded due to excess stock.

Operational Update

We are currently operating at full capacity with some minor delays due to a significant increase to volumes of orders and customer enquiries, our courier partners are also experiencing an increase in freight volumes. We are still anticipating all orders to be delivered within 1-4 business days.

Please note wait time may be longer for enquires made via phone or email. We have added additional resources to our Customer Service teams so we can get back to your sooner – please be patient. Your Sales Reps are also available via phone and email and are available to assist you.

If you need to track an order, view or pay an invoice or statement, view your backorders you can do this using your customer account login. Click here to view our help videos.   

All of our warehouses are fully operational with additional assistance from other departments to assist with the increased volume of orders.

Staff Safety

The safety of our team is our number one priority. We have implemented a number of protective measures in an effort to keep our team healthy. Ultimately ensuring that we can continue to supply you.

Moving Forward

As COVID-19 is an ever-changing event with many uncertainties, our senior management team are meeting daily. This is to ensure we are actively implementing the correct measures to protect our staff and ensure continuity of service for our customers. We will continue to follow government directives and health experts' advice in our decision making.

We are in this together

COVID-19 is an ever-changing, unprecedented global event. As a national healthcare supplier, we believe we have a responsibility as an essential service to continue to support our customers as best we can. We will continue to put our customers’ needs and staff safety at the forefront of any changes we implement.

We thank everyone for their patience and understanding in these unprecedented times. Only by working together with our customers and suppliers can we reduce the impact COVID-19.

 

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