Dear Customer,

Please be aware that we are experiencing unprecedented demand via phone and email due to the Coronavirus. This is resulting in longer than usual wait times on the phone and longer than usual wait times to respond to enquiries. We are increasing staff levels in an attempt to reduce wait times, however, delays are still longer than usual.

Please note that we can currently only accept orders and enquiries from existing customers or medical centres. For all other orders, we can only accept these via our guest checkout on this website. We apologise for any inconvenience this is causing and appreciate your patience in advance. We are still anticipating orders to be delivered in 1-4 business days.

For information on influenza 2020, please visit www.teammed.com.au/influenza and for Coronavirus information, please visit www.teammed.com.au/coronavirus-outbreak

Thank you

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Coronavirus Outbreak

 

Important Customer Notice | Face Masks, PPE and INFECTION CONTROL PRODUCT SHORTAGES

Due to unprecedented market demand caused by the coronavirus outbreak, there is a current shortage on our range of Face Maks, PPE and Infection Contol Products.
Shortages include but are not limited to the following list of products:
  • N95 Face Masks
  • P2 Face Masks
  • Surgical Face Masks
  • Hand Rub
  • Eye Protection
  • Gowns. 

We are working with a number of suppliers to secure additional stock. It is unknown at this stage when additional stock will be available.
We are continually updating out Coronavirus product page with available products - Please click the link below to see currently available products.

https://www.teammed.com.au/shop/?page=search&searchTerm=coronavirus

Please log into your customer account to see full availability.

We are prioritising any stock we receive for existing Team Medical Customers.
Once we receive stock we will make every effort to comunicated this with you as soon as possible.
 
We apologise for any inconvenience this may cause your clinic, unfortunately, this shortage is out of our control.  We will be in contact as soon as we receive any updated information. 
 

 Due to significantly higher volumes than usual, you may also experience possible delays when contacting our Customer Service Team and slow load times on our website.

 WE ARE INCREASING STAFF LEVELS IN AN ATTEMPT TO REDUCE WAIT TIMES, HOWEVER, DELAYS ARE STILL LONGER THAN USUAL

 
We have gathered some useful links with information relating to Coronavirus and Infection Control, they have been included below. 
 
Coronavirus and Infection Control Useful Links
Australian Government Department of Health Coronavirus Information Page
 
Clinell efficacy against Wuhan coronavirus (WN-CoV)
 
Clinell efficacy against Wuhan coronavirus (WN-CoV) Summary Poster
 
Whitely Medical - Cleaning, Disinfection and Hand Hygiene for Novel 2019 Coronavirus
Health Direct Coronavirus Information Page 
 
RACGP Pandemic Flu Kit
 
Pharmacy Guild
 
 
 
 

 

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